Verify Every Borrower Visit. Improve Recovery Rates. Stay Compliant.
Optick helps NBFCs, MFIs, and insurance companies manage field collection agents with GPS-verified borrower visits, digital receipts, and real-time supervisor oversight — from a single mobile-first platform.
The problem
What breaks without the right tools
No proof that collection agents actually visited borrowers
Agents may mark borrower visits as completed without making the trip. This wastes recovery opportunities and creates compliance liability — especially when borrowers dispute contact history.
Increasing regulatory scrutiny on field collections
Documented visit trails, agent identification, time-stamped interactions, and digital receipts are becoming mandatory requirements in audits.
Cash handling transparency and reconciliation
When agents handle physical cash, the risk of misappropriation is significant. Without a digital audit trail, end-of-day reconciliation is error-prone.
Route density and daily productivity
Without route visibility, agents may be inefficiently deployed — covering less ground than possible and missing recovery opportunities.
How Optick solves it
Every challenge. A direct answer.
Unverified borrower visits
Geofencing at borrower address + timestamped GPS check-in
Irrefutable, location-stamped field visit record for every visit
Regulatory compliance
Digital visit logs with location, timestamp & agent identity
Audit-ready records for review, on demand
Cash handling & reconciliation
Mobile digital receipt generation + collection ledger
Transparent, tamper-proof daily collection records
Route productivity
AI-based daily scheduling + live supervisor map view
Maximum borrower contacts per agent per day
How it works
A day in the field — with Optick
- 1
Morning briefing: borrower visit list assigned via Optick mobile app
- 2
Agent travels to borrower address
- 3
Geofence confirms agent is at the correct location
- 4
Agent logs collection outcome
- 5
Digital receipt generated and sent
- 6
Supervisor monitors live collection progress by zone
- 7
End-of-day reconciliation report auto-generated.
“Our company has been using Optick for over a year now, and it has completely transformed how we track and manage employee attendance. The automated reports and real-time data have saved us a lot of time and reduced errors.”
Mr. Nikhil Pardeshi, Manager-Operations — VCare Hospitality
See how NBFCs use Optick for field collections management
30-day money-back guarantee. No hardware required. Works in low-connectivity areas.