Close Every Installation Ticket On Time. Know Where Every Technician Is.
Broadband operators and telecom companies use Optick to dispatch installation teams, track technicians in real time, verify job completion with photo proof, and keep customers informed.
The problem
What breaks without the right tools
Missed installations are churn triggers
A no-show or delayed installation appointment is a customer satisfaction disaster. Without real-time technician visibility, teams cannot intervene before an SLA breach occurs.
Tickets closed without actual work done
Without location-stamped job completion evidence, you cannot distinguish a genuine installation from a prematurely closed ticket.
Scheduling chaos from cancellations and reschedules
Customer reschedules create calendar gaps that are inefficiently filled. Without real-time route adjustments, technician utilisation drops.
Multi-city fleet management at scale
For ISPs operating across multiple cities, maintaining consistent SLA standards with hundreds of technicians becomes a coordination challenge.
How Optick solves it
Every challenge. A direct answer.
SLA breach risk
Live tracking + ETA monitoring with breach-risk alerts
Operations team sees SLA risk before it becomes a breach
Fraudulent job closures
Geofencing at customer premises + photo job completion proof
Verified job done — every time, with location and timestamp
Scheduling gaps
AI auto-scheduling + real-time reallocation on cancellation
Maximum installations per technician per day
Multi-city management
Centralised dashboard across all cities, zones and teams
One unified operational view — from a single screen
How it works
A day in the field — with Optick
- 1
Tickets imported and auto-assigned to the nearest available technician by skill and location
- 2
Technician receives daily schedule on Optick mobile app
- 3
Arrival is geofence-verified at customer premises
- 4
Job completion logged with timestamped photo proof
- 5
Customer receives automated confirmation
- 6
Supervisor monitors job completion rate and SLA adherence live.
“Since implementing Optick, our team has experienced a noticeable increase in efficiency. The user-friendly interface and seamless integration make it incredibly easy to use. It's been a game-changer for us.”
Mr. Vineet Shah, General Manager — SuRe Lines
See how broadband operators use Optick to manage installation teams
Works offline in low-connectivity areas. Platform-independent — any Android or iOS device.