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Close Every Installation Ticket On Time. Know Where Every Technician Is.

Broadband operators and telecom companies use Optick to dispatch installation teams, track technicians in real time, verify job completion with photo proof, and keep customers informed.

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Pain Points

Key Industry Challenges

Missed installations are churn triggers

A no-show or delayed installation appointment is a customer satisfaction disaster. Without real-time technician visibility, teams cannot intervene before an SLA breach occurs.

Tickets closed without actual work done

Without location-stamped job completion evidence, you cannot distinguish a genuine installation from a prematurely closed ticket.

Scheduling chaos from cancellations and reschedules

Customer reschedules create calendar gaps that are inefficiently filled. Without real-time route adjustments, technician utilisation drops.

Multi-city fleet management at scale

For ISPs operating across multiple cities, maintaining consistent SLA standards with hundreds of technicians becomes a coordination challenge.

Feature Mapping

How Optick Solves It

Challenge

Optick Feature

Outcome

SLA breach risk

Live tracking + ETA monitoring with breach-risk alerts

Operations team sees SLA risk before it becomes a breach

Fraudulent job closures

Geofencing at customer premises + photo job completion proof

Verified job done — every time, with location and timestamp

Scheduling gaps

AI auto-scheduling + real-time reallocation on cancellation

Maximum installations per technician per day

Multi-city management

Centralised dashboard across all cities, zones and teams

One unified operational view — from a single screen

Use Case Flow

Typical Workflow

Tickets imported and auto-assigned to the nearest available technician by skill and location → Technician receives daily schedule on Optick mobile app → Arrival is geofence-verified at customer premises → Job completion logged with timestamped photo proof → Customer receives automated confirmation → Supervisor monitors job completion rate and SLA adherence live.

Social Proof

What Customers Say

“Since implementing Optick, our team has experienced a noticeable increase in efficiency. The user-friendly interface and seamless integration make it incredibly easy to use. It's been a game-changer for us.”

Mr. Vineet Shah, General Manager — SuRe Lines